Consulting Terms & Conditions

1. Introduction​

1.1 Welcome to Unlock Veterinary Consulting (“Unlock”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, resources, and related communications (collectively referred to as the “Services”).

1.2 By accessing, engaging with, or purchasing from Unlock Veterinary Consulting, you agree to be bound by these Terms and our Privacy Policy, forming a binding legal agreement (“Agreement”) between you (“the Client”, “you”, or “your”) and us.

1.3 If you do not agree with these Terms, you must immediately discontinue use of the website and our Services.

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2. Use of Website and Services

2.1 We grant you a limited, non-exclusive, non-transferable licence to access and use our website and Services for your internal business purposes, provided you comply with these Terms.

2.2 You must be at least 18 years old to use our Services. If you authorise another person to act on your behalf, you are responsible for their actions and compliance with these Terms.

2.3 We reserve the right to modify, suspend, or withdraw our website or Services (in whole or in part) at any time without prior notice. Continued use constitutes acceptance of any updated Terms.

2.4 You agree not to:

• use the website or Services for any unlawful, fraudulent, or unethical purpose;

• copy, reproduce, or redistribute any part of our intellectual property without prior written consent;

• attempt to gain unauthorised access to any systems, data, or networks; or

• share, sublicense, or resell our Services or materials to third parties.

2.5 We accept no liability for interruptions, loss of access, or data deletion arising from technical issues beyond our control.

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3. Client Accounts

3.1 To access certain Services, you may be required to create an account. You agree to provide accurate, current, and complete information.

3.2 You are responsible for maintaining the confidentiality of your login credentials and for any activity conducted under your account.

3.3 We may suspend or terminate access to your account if we reasonably suspect unauthorised use, security breaches, or violations of these Terms.

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4. Services and Deliverables

4.1 Our consulting Services, inclusions, and deliverables will be outlined in writing—either via our website, proposal, or engagement letter provided to you.

4.2 Services commence once initial payment or a signed agreement is received.

4.3 You are responsible for providing accurate information, timely feedback, and access to necessary data or personnel to enable service delivery.

4.4 While we use reasonable care and professional skill, all advice and deliverables are provided for general business guidance and do not constitute legal, financial, or accounting advice unless explicitly stated.

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5. Fees, Payments, and Refunds

5.1 All fees are stated in Australian Dollars (AUD) and are exclusive of GST unless otherwise indicated.

5.2 Payment terms will be outlined in your proposal, invoice, or engagement letter. Late payments may result in suspension of Services until the account is settled.

5.3 Payments are processed via secure third-party providers (e.g. Stripe, Square, or direct bank transfer) subject to their terms and conditions.

5.4 Refunds will only be issued at our discretion, acting reasonably, in accordance with Australian Consumer Law.

5.5 We reserve the right to adjust pricing at any time. Existing clients will be notified prior to any change affecting ongoing engagements.

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6. Privacy and Data Handling

6.1 We are committed to protecting your privacy. Personal information collected is handled in accordance with our Privacy Policy, available on our website.

6.2 By providing your information, you consent to its use and storage in accordance with Australian privacy laws, and where necessary, its secure transmission across borders for processing.

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7. Intellectual Property

7.1 All content, materials, templates, and deliverables provided through our Services remain the exclusive property of Unlock Veterinary Consulting, including all associated intellectual property rights (copyright, trademarks, and know-how).

7.2 Unless expressly stated in writing, no licence or ownership is transferred to you. You may use materials provided solely for the purpose for which they were created and may not distribute, copy, or adapt them without written consent.

7.3 You agree to indemnify us against any loss or damage arising from unauthorised use, distribution, or reproduction of our intellectual property.

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8. Warranties and Disclaimers

8.1 Our Services are provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, regarding their accuracy, completeness, or suitability for your particular circumstances.

8.2 Any recommendations or advice are provided based on the information you supply. You are responsible for determining the suitability of such advice for your business.

8.3 To the extent permitted by law, we disclaim all liability for any reliance placed on our Services or materials.

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9. Limitation of Liability

9.1 Except as required under the Competition and Consumer Act 2010 (Cth), our liability for any claim arising from the provision of Services is limited to the re-supply of those Services or payment of the cost of having them re-supplied.

9.2 We are not liable for any indirect, incidental, special, or consequential loss, including loss of profits, business interruption, data, or goodwill.

9.3 You agree to indemnify and hold Unlock Veterinary Consulting harmless from any loss, damage, or claim arising from your breach of these Terms or misuse of our Services.

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10. Termination

10.1 Either party may terminate an engagement by providing written notice as set out in the relevant agreement or proposal.

10.2 Upon termination, you are required to pay for all Services rendered up to the termination date. Any outstanding invoices become immediately due and payable.

10.3 On termination, you must cease using any materials or resources provided by us and, upon request, return or destroy confidential information.

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11. Confidentiality

11.1 Both parties agree to maintain confidentiality of all proprietary, sensitive, or personal information disclosed during the engagement.

11.2 This obligation survives the termination of the Agreement.

11.3 Exceptions apply where disclosure is required by law, authorised by the disclosing party, or where information becomes public through no fault of the receiving party.

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12. International Use

12.1 Our Services are designed for Australian clients. If you access them from outside Australia, you are responsible for compliance with local laws and regulations.

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13. Communication and Notices

13.1 You consent to receive notices and communications electronically via the email address provided.

13.2 All correspondence should be directed to:
unlockveterinaryconsulting@gmail.com
🌐 www.unlockveterinaryconsulting.com.au

13.3 Electronic communications from us satisfy any legal requirement that such communications be in writing.

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14. General Provisions

14.1 These Terms constitute the entire agreement between the parties and supersede all prior discussions or representations.

14.2 This Agreement is governed by the laws of Victoria, Australia, and the parties submit to the exclusive jurisdiction of the Victorian courts.

14.3 If any clause is found to be invalid or unenforceable, the remainder of the Terms will continue in full force and effect.

14.4 Our failure to enforce any provision does not constitute a waiver of that provision.

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Document prepared for:
Unlock Veterinary Consulting
ABN [98 848 840 662]
© Unlock Veterinary Consulting. All rights reserved.