Unlock Veterinary Consulting ("we", "us", "our") is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, engage our consulting services, or otherwise interact with us.‍ ‍

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.‍ ‍

1. Information We Collect‍ ‍

1.1 Personal Information‍ ‍

When you contact us, book a Clinic Health Check or Discovery Call, or engage our services, we may collect personal information including:‍ ‍

• name

• contact details (email address, phone number)

• clinic or business details

• information relevant to the scope of the engagement

• billing and payment details‍ ‍

Payment information is processed securely by third-party payment providers. Unlock Veterinary Consulting does not store full credit card details.

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1.2 Client & Clinic Data Encountered During Consulting Work‍ ‍

In the course of delivering consulting services, we may be given access to clinic records, staff information, financial documents, client (patient) records, or other business data belonging to the clinic. This information is accessed and used strictly for the purpose of delivering the agreed scope of work, and is treated with the same discretion and confidentiality outlined in our Terms & Conditions.‍ ‍

This data is not used for any purpose beyond the engagement it was provided for, is not retained for longer than necessary, and is not disclosed to any third party without the clinic's consent, except where required by law.

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1.3 Automatically Collected Information‍ ‍

When you visit our website, we may automatically collect information such as IP address, browser type and version, device information, pages visited and time spent on the site, and referring URLs. This helps us understand how visitors use our website and improve its performance.

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1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings; disabling cookies may affect certain website functionality.

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2. How We Use Your Information‍ ‍

We use collected information to:‍ ‍

• respond to enquiries and Discovery Call or Clinic Health Check bookings

• scope, deliver, and manage consulting engagements

• issue invoices and manage payments

• communicate with clients regarding ongoing work

• improve our website and services

• comply with legal and regulatory obligations

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3. How We Share Your Information‍ ‍

We do not sell, trade, or rent personal information. We may share information with:‍ ‍

• service providers required to operate our business (e.g. website hosting, payment processing, scheduling and email tools)

• professional advisers where necessary (e.g. accountant, legal adviser)

• regulatory authorities, if required by law‍ ‍

All third parties are required to handle personal information securely and in accordance with applicable privacy laws.

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4. Data Security‍ ‍

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure, including secure systems, restricted access to data, and confidentiality agreements covering all consulting engagements.‍ ‍

While we take reasonable precautions, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

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5. Access, Correction and Your Rights‍ ‍

You have the right to:‍ ‍

• request access to the personal information we hold about you

• request correction of inaccurate or incomplete information

• request deletion of your personal information (subject to legal and contractual requirements, such as records we are required to retain)

• opt out of non-essential communications‍ ‍

Requests can be made using the contact details below.

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6. Changes to This Privacy Policy‍ ‍

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated version will apply from the date of publication.

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7. Contact Us

For privacy enquiries or requests, please contact: lauren@unlockveterinaryconsulting.com.au