Veterinary Business Consulting Services
NEW Consulting Packages
A different way to access consulting support
One of the things I've heard most from new clients is that they weren't always sure what they could actually use a consultant for. Did they need a big project? A major problem? What does ongoing support even look like?
So, based on that feedback, I've introduced three retained consulting options to make working with Unlock simpler, more transparent, and more accessible.
Sometimes you just want an experienced outside perspective. Sometimes your Practice Manager or leadership team needs another person to bounce things off. And sometimes you're opening, buying, or changing a clinic and need someone much more hands-on beside you.
These packages give you a clearer starting point.
They're not rigid, one-size-fits-all packages. They're starting points that can be tailored around your clinic, your management team and the level of support you actually need.
So, what do you actually ask a consultant on retainer?
Questions from my inbox and the VetExpo this month:
“We’re looking at implementing an AI scribe program. What are your thoughts? What should we be considering before we choose one?”
“We’re interviewing a senior vet next week. Can you jump in on the interview with us?”
“One of our team has asked for a fairly significant pay rise. Can I run it past you before I respond, this is the email draft I have prepared?”
“Our wage percentage has crept up. Can you help us work out what’s actually driving it?”
“We’re thinking about changing our Saturday opening hours. Do you have a guide or formula on what the added salary cost vs revenue ROI. How do we go about changing rosters and contracted hours with our staff?”
“We’re paying for a lot of functionality in ezyVet that I don’t think we’re using properly. Can you have a look at how we’ve got it set up?”
“We’ve had another resignation. Before we automatically replace the role, can I discuss our Vet rosters and new grad plan with you?”
“I have a difficult conversation I need to have with a staff member. Can I talk you through it first?”
That's retained consulting in practice. Sometimes it's a five-minute question, sometimes it's a meeting or a piece of work -the difference is that I already know your clinic and we don't need to start from scratch every time.
Not sure where to start?
Every veterinary clinic is different. Different teams, different management structures, different challenges and different plans for where they're heading.
And that's part of the fun.
These packages are designed to give you an idea of what working with Unlock can look like, not to force your clinic into a particular box.
You don't need to know which package you need before getting in touch. Tell me what's happening in your clinic, where you're at and where you could use some extra support. From there, we can choose one of the existing packages or build a custom arrangement around what your clinic actually needs.
That might be ongoing retained support, a standalone project, a one-off consulting session, or a combination of the above.
Get in touch: lauren@unlockveterinaryconsulting.com.au or Book a discovery call:
My services
People & HR
HR frameworks and platforms, employment contracts, policies, and WHS compliance — built for vet clinic realities, not generic workplaces.
Includes psychosocial safety obligations under the 2025 legislation changes. When did you last review your contracts and policies?
Clinic setups & Acquisitions
From floor plan review and equipment planning through to supplier liaison, council requirements, recruitment, and open day — I work alongside you at every stage of a new clinic setup or acquisition.
Complete business modelling and feasibility planning underpins the whole process, so every decision is grounded in what will actually work operationally and financially. One point of contact from concept to opening day.
Leadership & Coaching
Whether you need weekly check-ins, a one-off session to work through a specific challenge, or help building the management structures and processes that set your team up for long-term success — this is practical, real-world coaching built for vet clinic leaders.
Role clarity, culture frameworks, and confident decision-making for practice owners and managers who are done figuring it out alone.
Pricing & People Strategy
Two of the biggest levers in any clinic — and the ones most often left to gut feel. Are you actually charging for everything your team is already doing?
I help you audit, correct, and configure your pricing so it reflects the true value of your care — paired with recruitment, retention, and team-building strategy. The most important plan your clinic will ever have is the one that brings in and keeps the right people.
Financials & Business Reporting
Corporate-level planning, forecasting, and KPI dashboards built for independent clinics — giving you the same visibility a large corporate group has, without the overhead.
Monthly or fortnightly catchups with your team to review performance, work through the numbers, and turn insight into real-world action.
WHS & Compliance
Workplace health and safety audits, policy development, and full implementation of safety frameworks — all current with 2025 psychosocial safety legislation.
Includes SOPs for controlled substances, emergency protocol walkthroughs, and hands-on implementation so your team knows exactly what to do when it matters.
PMS & Technology
ezyVet optimisation and implementation, X-ray software configuration, TANDA workforce management, and Employment Hero HR platform setup — plus reminder redesign, software configuration, and hands-on team training.
End-to-end implementation from someone who knows how these platforms perform in a real vet clinic.
AI tools & implementation
AI is changing how veterinary clinics operate — and fast. Consultation recording, clinical note automation, client communication tools, smart scheduling, and workflow automation are already saving clinics hours every week.
I help you cut through the noise, choose what's actually worth investing in, and implement it so your team hits the ground running.
Marketing & Brand
Not a replacement for a dedicated marketer — but practical, clinic-specific guidance on how you present to your clients and community.
Website reviews, Google ranking assistance, Socials content strategy, newsletters, and client retention strategies — taught to you and your team so you can get the quick wins yourselves and keep your people engaged in the growth of their own clinic.
Ready to get a clear picture of where your practice stands?
Complimentary Clinic Health Check
Start with a conversation, not a commitment
The Clinic Health Check is a structured questionnaire and follow-up review covering every key area of your clinic — financials, HR, WHS, compliance, technology, culture, staffing, strategy, marketing, and client experience.
You'll receive a detailed written report outlining what's working, where risk is sitting, and clear next steps — ideas you can action yourself straight away, hand off to your team, or work through with me. If you'd like support beyond the report, I offer flexible, custom packages built around exactly what you need — nothing more. Most clinics are surprised by what a fresh set of eyes picks up.